Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the PlayerOps platform, including the PlayerOps admin application, the PlayerFam parent and athlete portal, and any associated mobile applications and APIs (collectively, the “Services”), operated by 2673680 Ontario Limited (“PlayerOps”, “we”, “us”, or “our”).

By creating an account, accessing, or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not use our Services.

PlayerOps provides a software-as-a-service platform for sports organisations to manage athlete evaluations, tryouts, team rosters, scheduling, parent communications, and related activities.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice where practicable.

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at [email protected] if you suspect unauthorised access to your account. We are not liable for losses resulting from unauthorised use of your account.

Each account is for a single organisation. You may not share your account credentials with organisations other than your own, or resell access to the Services.

Certain features of the Services require a paid subscription. Subscription fees are described on our Pricing page.

Billing. Payments are processed by Paddle.com, our authorised reseller and Merchant of Record. By subscribing, you also agree to Paddle’s Buyer Terms. All applicable taxes (including Canadian GST, HST, and QST) are calculated and remitted by Paddle.

Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel at any time through your billing settings; cancellation takes effect at the end of the current period.

Price changes.We will give you at least 30 days’ notice before any price increase. Continuing to use the Services after the effective date of a price change constitutes acceptance of the new pricing.

For refunds, see our Refund Policy.

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law;
• Upload or transmit content that is harmful, defamatory, obscene, or that infringes third-party intellectual property rights;
• Attempt to gain unauthorised access to any part of the Services or to other accounts;
• Interfere with or disrupt the integrity or performance of the Services;
• Use automated tools to scrape, crawl, or extract data from the Services without our written consent;
• Reverse engineer, decompile, or disassemble any part of the Services.

We reserve the right to suspend or terminate accounts that violate these rules without refund.

Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of all data you upload to the Services (“Customer Data”). You grant PlayerOps a limited, non-exclusive licence to process Customer Data solely to provide the Services to you.

You are responsible for ensuring you have the appropriate consents and legal bases to collect and upload personal data about athletes, parents, and other individuals to the Services.

All rights, title, and interest in and to the Services (excluding Customer Data) are and will remain the exclusive property of 2673680 Ontario Limited. These Terms do not grant you any right to use our trademarks, logos, or other brand features.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 2673680 ONTARIO LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) CAD $100.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice in the Services at least 14 days before the changes take effect. Your continued use of the Services after that date constitutes your acceptance of the updated Terms.

If you have questions about these Terms, please contact us: