Refund Policy

If you are not satisfied with your PlayerOps subscription, you may request a full refund within 14 days of your first payment on any paid plan. This guarantee applies once per organisation, to the initial subscription charge only.

To request a refund under this guarantee, email [email protected] from the email address associated with your account within 14 days of the charge. Include your organisation name and the reason for your request. We will process approved refunds within 5 business days.

You may cancel your subscription at any time from your account’s billing settings (Settings → Billing → Cancel subscription).

Cancellation takes effect at the end of your current billing period. You will retain access to all paid features until that date. We do not issue prorated refunds for unused days when you cancel mid-period, unless required by applicable law.

Downgrading to the Starter plan before the next billing cycle follows the same rules: the downgrade takes effect at period end.

Subscriptions renew automatically. If you do not wish to be charged for the next period, cancel before your renewal date. Renewal charges are not refundable unless:

• The charge was made in error (e.g., after a cancellation you clearly submitted on time); or
• A material service outage of more than 48 continuous hours occurred during that billing period.

In either case, contact us within 7 days of the charge.

The following are not eligible for refunds:

• Subscription fees beyond the 14-day money-back window (except as noted above);
• Partial months or unused days of a current billing period;
• Add-on services or one-time fees, unless otherwise stated at the time of purchase;
• Accounts suspended for violation of our Terms of Service.

Payments are processed by Paddle, our Merchant of Record. Approved refunds are returned to the original payment method used at the time of purchase. Processing time depends on your card issuer but is typically 5–10 business days after we initiate the refund.

If your payment method is no longer valid, we will work with you to arrange an alternative.

We may, at our discretion, offer refunds outside this policy in exceptional circumstances (e.g., extended platform outages, billing errors, or extenuating circumstances). Such exceptions do not set a precedent for future requests.

For refund requests or questions about this policy: